Shipping policy
Thank you for choosing Casso.
We are thrilled to create a beautiful, hand-painted oil painting for your space. Please review our shipping policy below to understand how and when your order will be delivered.
1. Order Processing & Painting Time
Unlike mass-produced prints, every Casso artwork is 100% hand-painted by our skilled artists. Once your order is placed, it requires time for the actual painting process, followed by an essential drying period to ensure the oil colors set perfectly. Finally, we carefully inspect and securely package your artwork for its journey.
2. Estimated Delivery Time
We are committed to delivering your art safely and efficiently. Including the painting, drying, and transit times, you can expect your order to arrive within 20 days from the date of purchase.
3. Order Tracking
Once your painting is completely dry and dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package's journey to your doorstep.
4. Shipping Rates
We are proud to offer Free Standard Shipping on all orders
5. Damaged or Lost Packages
We take great care in packaging our artwork. However, if your painting arrives damaged during transit, please take photos of the packaging and the artwork immediately, and contact us within 48 hours of delivery so we can resolve the issue.
6. Contact Us
If you have any questions about your shipment, or if your tracking information hasn't updated for an extended period, please reach out to our support team:
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Email: Yangm6417@gmail.com